IT Desktop Support Admin

Company: Sonance
Location: San Clemente
Posted on: January 26, 2023

Job Description:

Description:
We are looking for a self-motivated, energetic team member to join our global IT team. This person would provide top class IT systems and desktop support on-site at our headquarters at San Clemente, CA. This person will be responsible for providing level 1 & 2 technical assistance and support related to computer systems, hardware, and/or software across all Sonance users. The individual best suited for this position will be able to work independently and be motivated to provide best in class IT customer service to our end users. They will be an integral part of our dynamic IT team and will be contributing to various areas under the direction of IT manager. PM21

Requirements:
This is not a remote position. Required to be on-site. ResponsibilitiesResponsible for monitoring incoming support requests and working directly with local and remote users to resolve routine to complex information system issues relating to all technology including: workstations, operating system, software applications, printers, network, servers, LAN connectivity, wireless networking, file shares etcTake action and ownership to solve problems in response to queries and support tickets raised by business usersAsk questions to determine nature of problemRun diagnostic programs to resolve problems.Walk customer through problem-solving processRespond to queries either in person, email, messaging apps or over the phoneWork with outside support partners when appropriateInstall, modify, and repair computer hardware and softwareAssign and maintain licenses Setup, modify, and repair computer hardware and softwareTrain computer usersBe proactive in defining and documenting new processes or improve existing processesWrite training manualsWork with IT team to procure IT equipment, software and maintain IT asset repositoryPerform other tasks assigned by IT managerNetwork Admin Duties (Basic)Perform basic Server and Active Directory AdministrationWork closely with IT Manager to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other systemsUpdate and track Server System Patches on a monthly basisRequirementsIn depth knowledge and experience in installation and troubleshooting of Windows 10, Microsoft Office 365, Adobe Products and common business applications to provide technical support in-person and remoteProven 6-7 yrs of experience as a Desktop Engineer or Systems Administrator in an enterprise environmentAdvanced Knowledge and understanding of video conferencing equipment and usage. Knowledge of supporting conference roomsKnowledge to support wireless networking, network printers, telecommunication (thin client and device) and other tech productsMust be able to communicate effectively to understand the problem and explain its solutionExcellent ability to perform diagnosis and problem-solving skillsWorking knowledge to be able to support MacOS and iOS devicesBasic knowledge of networking in a multi-site network, Knowledge of Windows Server 2012+, server backup routines and UPS managementKnowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, Mosyle or JAMF MDM, Windows Server 2012/2016, Powershell scriptingProficiency in EnglishPI200506961

Keywords: Sonance, San Clemente , IT Desktop Support Admin, Administration, Clerical , San Clemente, California