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Junior Engineer

Company: ROOMNET
Location: San Clemente
Posted on: January 16, 2022

Job Description:

ROOMNET is recruiting a junior engineer to support our growing engineering team.
Skills Needed

  • Basic understanding of network fundamentals
  • Familiarity with project management techniques
  • Be familiar with remote and onsite network support tools
  • Knowledge of HSIA (High Speed Internet Access) and WiFi deployment, service and support. Good understanding of WiFi fundamentals
  • Interest in broadcast IPTV encoders, receivers & decoders
  • Able to use tools (drilling & fixing)
  • Must be flexible and customer solution focused
    Key duties
    • Implementation and support of TV, WiFI and network systems in hotel environments remotely and on-site
    • Trouble shooting and maintaining quality of service for video/WiFi infrastructure
    • Remotely manage mini head ends, routers & servers and stream links---
    • Perform predictive and Physical On-Site RF Surveys for WiFi
    • Point of reference for technical escalation and 2nd line support
    • Provide remote and on site support
    • Provide out of hours support. (once trained to an acceptable level)
    • Help support and maintenance of our internal systems and network infrastructure
    • Provide customers with any necessary reports as requested
    • Ensure all jobs are completed within the service level agreements (SLA)
    • Update internal ticketing systems accordingly and within service level
    • Update manager and sales team on progress of job and resolution
    • Escalate to supplier, technical support internal and external
    • Provide out of hours support on rotation
      Ancillary duties
      Internal Support
      • Provide support and fixes to all internal technical enquiries as a priority
      • Set an accurate expectation of completion of this work and follow through to completion within the timeframe set.

Keywords: ROOMNET, San Clemente , Junior Engineer, Engineering , San Clemente, California

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