Junior Engineer

Company: ROOMNET
Location: San Clemente
Posted on: January 16, 2022

Job Description:

ROOMNET is recruiting a junior engineer to support our growing engineering team.
Skills Needed

• Basic understanding of network fundamentals
• Familiarity with project management techniques
• Be familiar with remote and onsite network support tools
• Knowledge of HSIA (High Speed Internet Access) and WiFi deployment, service and support. Good understanding of WiFi fundamentals
• Interest in broadcast IPTV encoders, receivers & decoders
• Able to use tools (drilling & fixing)
• Must be flexible and customer solution focused
  Key duties
  
  • Implementation and support of TV, WiFI and network systems in hotel environments remotely and on-site
  • Trouble shooting and maintaining quality of service for video/WiFi infrastructure
  • Remotely manage mini head ends, routers & servers and stream links---
  • Perform predictive and Physical On-Site RF Surveys for WiFi
  • Point of reference for technical escalation and 2nd line support
  • Provide remote and on site support
  • Provide out of hours support. (once trained to an acceptable level)
  • Help support and maintenance of our internal systems and network infrastructure
  • Provide customers with any necessary reports as requested
  • Ensure all jobs are completed within the service level agreements (SLA)
  • Update internal ticketing systems accordingly and within service level
  • Update manager and sales team on progress of job and resolution
  • Escalate to supplier, technical support internal and external
  • Provide out of hours support on rotation
    Ancillary duties
    Internal Support
    • Provide support and fixes to all internal technical enquiries as a priority
    • Set an accurate expectation of completion of this work and follow through to completion within the timeframe set.
      

Keywords: ROOMNET, San Clemente , Junior Engineer, Engineering , San Clemente, California