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Sales Operations Manager

Company: FutureStitch Inc
Location: San Clemente
Posted on: November 16, 2020

Job Description:

The Sales Operations Manager will be responsible for supporting and enabling frontline sales teams to sell more efficiently and effectively. The Sales Operations Manager will facilitate the communication with domestic and international cross functional teams, and own the integration and adoption of CRM platforms, data management, reporting, task automation, SLA's and KPI's. The Sales Operations Manager will be the central hub for customer on-boarding, retailers, reps and brand partners. Key Characteristics:--- Entrepreneurial - Passion for learning and for continuous improvement. Sets initiatives and assumes tolerable levels of risk without constant direction or leadership.--- Driven - A track record of excellence in everything you do. Consistently under-commits and over-delivers on expectations.--- Detail Oriented - Makes a conscious effort to understand causes instead of only effects. High accuracy rate of information with very little error.--- Empathetic - Humble in communication and treatment of others. Identifies with the needs and problems of our customers and leads with conviction.--- Strategic - Sets vision and creates long-term goals to achieve it.Roles:--- Manage customer account setup, quotes, purchase orders, sales invoices, and other inquiries. --- Process purchase orders and maintain order book.--- Support pre and post sales inquiries over the phone and via email, in a timely, efficient, and professional manner.--- Manage orders within the ERP system, including data entry and data update. Fulfill sales orders with EDI.--- Maintain documentation on sales processes, policies and relevant sales reporting.--- Attend sales and operations meetings as the scribe responsible for summarizing such meetings.--- Support daily operations of a sales team, provide weekly updates. --- Perform a variety of other operations and data entry tasks as needed.Outcomes:--- Q1 2020 - Become the internal expert of the Future Stitch ERP & CRM system. Process must be established to ensure cross functional teams to properly use the system and after that any questions and issues will be solved within 2 days. The Sales Ops Manager is responsible for data accuracy and quality which should be maintained at 99% accurate. --- Q2 2021 - Ensure the Future Stitch 3PL is fully operational and prepared to take on inventory for licensed customers. The goal is to have seamless integration between 3PL and the ERP & CRM system, which should reduce our logistics cost by 30%, increase the on-time-delivery rate by 30%. --- Q3 2021 - Analyze all 2021 processes and platform implementations, and provide insights/suggestions for 2022 strategies and new processes Performance Measurements:--- Customer Satisfaction (deliveries, account set up, communication, reporting) --- On time delivery rate--- Data accuracy rate--- Number of inventory daysAchieving agreed upon KPI's Skills:--- Customer relationship skills: manage customer expectations; ability to resolve conflicts; help with sales opportunities and draw in customers--- Analytical skills: analyze large sets of sales and operations data; review processes to identify areas of improvement and opportunity to increase efficiency--- Planning skills: recognize trends and foreshadow trends in the future--- Organizational and multitasking skills: ability to focus and prioritize--- Entrepreneurial mindset: wear multiple hats at the same time; handle chaos while increasing productivity--- Strong work ethic - ability to take something and "run with it"Requirements:--- Bachelor Degree or currently pursuing a Bachelor Degree in Business Management, IS, Finance, or Supply Chain--- EDI experience and comprehension --- Extraordinary ability to work and communicate well with customers and all levels of staff and management--- Experience with B2B/CRM systems such as NuOrder, Rep Spark, Elastic, HubSoft and ERP systems such as SAP, Full Circle, Microsoft Dynamics.

Keywords: FutureStitch Inc, San Clemente , Sales Operations Manager, Executive , San Clemente, California

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