Director Software Engineering and Design
Company: Quest Diagnostics
Location: San Clemente
Posted on: January 12, 2021
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Job Description:
Recognized by FORTUNE magazine as one of the "World's Most
Admired Companies," Quest Diagnostics is the world's leading
provider of diagnostic testing, information and services that
doctors and patients need to make better healthcare decisions. They
are pioneers in developing innovative diagnostic tests and advanced
healthcare information technology solutions that help improve
patient care.With corporate headquarters in Secaucus, NJ, Quest
Diagnostics is a Fortune 500 company, traded on the New York Stock
Exchange and included in the Dow Jones Sustainability World Index.
With 2018 revenues of $7.53 Billion, and approximately 46,000
employees and 6,600 patient locations across the US, Quest
Diagnostics serves half of the physicians and hospitals in the US
with their large variety of products and services. The company
offers the broadest access to diagnostic testing services through
its network of laboratories and patient service centers, and
provides interpretive consultation through its extensive medical
and scientific staff. Quest Diagnostics also provides services to
employers, life insurance companies, other commercial labs,
clinics, health plans, government agencies, and organizations
involved in clinical trials research.Approximately 150 million
times each year, patients and their physicians rely upon Quest
Diagnostics results to make important healthcare decisions. Quest
Diagnostics Healthcare IT solutions connect over 165,000
physicians. Approximately one third of U.S. physicians - and many
of the country's leading hospitals and health systems - relies on
Quest Diagnostics healthcare information solutions to foster better
patient care and improve their business performance.
Awards/Recognitions* FORTUNE magazine's "World's Most Admired
Companies" list for 4 consecutive years; one of only five companies
to attain Most Admired status--in the "Health Care, Pharmacy and
Other Services" industry category. * Fortune magazine's Fortune 500
list * Forbes Global 2000 * Barron's 500* Member of the Dow Jones--
Sustainability World Index* Consistently named one of the best
places to work in U.S. business journal rankings* Named a Diversity
Inc Noteworthy Company for the second consecutive year in
2018Diagnostic Testing ServicesQuest Diagnostics is the world's
leading provider of diagnostic testing, information and services
that patients and doctors need to make better healthcare decisions.
Their services range from routine blood tests - such as total
cholesterol, Pap testing and white blood cell count - to complex,
gene-based and molecular testing. They perform medical tests that
aid in the diagnosis or detection of diseases, measure the progress
or recovery from a disease or confirm that an individual is free
from disease. In addition, they have specialized expertise in
cancer, cardiovascular diseases, infectious diseases, and
neurology. OutlookIn the $60 Billion and growing US Diagnostic
Testing Market, Quest Diagnostics is the leader. Quest Diagnostics'
reputation as a leading innovator, provider of high value, low cost
solutions and its financial strength and flexibility make it well
positioned to capitalize on the evolving healthcare landscape.
Quest Diagnostics' long-term strategy is to become the undisputed
world leader in diagnostic testing, information and services. To
drive this profitable growth, Quest Diagnostics plans to leverage
capabilities to create differentiation:* Deliver Innovative
Solutions* Leverage their Unparalleled Access and Distribution
Network* Expand their relationships with large payors and health
systems* Deliver Superior Patient ExperiencesDuties and
Responsibilities* Provide Director level leadership to SJC/San
Clemente/QDID/Valencia IT team and Leadership of the Member of SJC
Nichols Senior Leadership Team. * Provide regular interaction and
communication with members of SJC/Valencia/QDID SLT teams,
regarding IT Daily Operations, Project Status, New Demand, and IT
System status. * Provide IT and EBUs with all information and
recommendations regarding Site specific IT needs* Provide
leadership in the use of best practices in software development
methodology and design for repeatability, usability, and
testability.* Develop and/or evolve Development Guidelines to
improve consistency across products and to adherence to
Architecture.* Assess and, where appropriate, develop plans to
integrate third party tools, add-ons, and interfaces that
strengthen our product suite.* Works towards continuously improving
software delivery life cycle through innovative approaches*
Prioritize and allocate projects and resources in collaboration
with the Director of Architecture, Director of Applications, Demand
Management, Account Management and Director of Project Management
Office.* Ensure all applications and team members are up to date on
current policies and procedures.* Understand the business, design
and audit programs, analyze audit findings, report writing and
presentation to the business, as well as participating in
corrective action planning and tracking issues through remediation
with business and technology leaders.* Participate in the strategic
decisions regarding implementation of the technology solutions.*
Responsible for Strategic planning, organizing, monitoring and
controlling all aspects of the applications development of computer
systems, and the implementation of packaged systems* Responsible
for Tactical and overall operational responsibility for project
teams; define, monitor and update the overall development plan,
with particular emphasis on setting realistic deadlines and
ensuring that they are met. * Ensure that all production systems
are supported and maintained according to industry standards for
quality system provision, and that requests for amendments and
enhancements are properly authorized* Maintain personal and
professional development to meet the changing demands of the job,
participate in appropriate training activities and encourage and
support staff in their development and training.* Collaboration
with external IT teams and related functional areas such as product
management, IT management, service, implementation, and project
management to ensure products meet high quality standards and that
available time, capital, human, technological, and information
resources are optimized.* Participation in setting of and tracking
against strategic goals and departmental activities* Participates
in long range strategy, planning, prioritization, and scheduling
for the product and department workflow.* Attend all Senior
management meetings, Business Quality Council meetings, and science
& innovation meetings for SJC, Valencia, and QDID.Qualifications*
BS Degree in Management with an emphasis on IT or Information
Technology degree or* equivalent combination of experience and
education that is pertinent for an IT Director of a Clinical
Laboratory. * Superior leadership, management, and communication
skills. Possesses blend of technical, delivery, strategic thinking
and vision coupled with leadership capability, business judgment,
experience and discipline.* Management experience with a specific
focus on IT, IT Customer System products and IT* Operations* Proven
experience managing large cross-departmental projects that involve
IT and other functions. * A strong and proven IT business leader
who understands and leads technology's application for driving real
business value.* Proven ability to attract and groom talent*
Demonstrated experience managing a large and geographically
dispersed staff of employees and contractors* Experience in
customer service management and metrics.* Proven ability to deliver
robust, user-centric enterprise application development and
distributed systems* Drives continuous innovation and improvement,
keeps up to date on technological change. * Collaborative approach,
ability to influence partner teams to adopt new technology and
processes* Experience with Agile Development Process * Experience
with Cloud Migration * Strong experience with Web application
development projects* Strategic and analytical skills including
quantitative data analysis* Driving operational excellence and
efficiency through effective management* Savvy, results-oriented
leader with proven success in managing multiple projects/systems *
Ability to think "out of the box" when assessing business problems
and developing action plans. * Strong interpersonal
skills/team-like relationship with IT staff; ability to build
relationships across functional boundariesSpecial Requirement* Will
require travel to visit IT staff, lab customers/sites and to other
EBU sites.* Will be required to carry a cell phone. May be required
to work varying hours, long hours or other special efforts to
guarantee the IT function maintains the high quality expected by
internal and external customers. * People skills including the
ability to work with individuals at all levels of the organization*
Direct the development and execution of the BU's and EBU IT
strategy coordinating input and standards from Corp/Regional/local
business and marketing strategies* Implement the strategy through
the coordinated efforts of local IT staff utilizing support from
Corp IT, Regional IT and selected vendorsWork Experience* 7+ years
of relevant software and engineering experience* 7+ years of people
management experience* Expert knowledge of database and programming
technologies/techniques* Working knowledge of ITIL concepts and
practicesCompetencies* The successful candidate should demonstrate
our core competencies of* Focus on Customer Seeks to understand and
meet the needs and expectations of customers in a manner that
provides customer satisfaction and loyalty. Starts with the
customer experience and works backwards to the technology. Familiar
with design thinking methodology.* Know the Business Uses knowledge
of Quest's key customer groups and needs, markets, business
operations, performance trends and emerging issues and digital
trends to inform short and longer-term focus.* Collaborate with
Others Able to work with others to achieve business priorities.
Approaches others with a positive attitude toward achieving common
goals. Treats others with respect and values the contributions of
others.* Promotes Strategic Alignment Collects, analyzes and
leverages the broader market and competitor trends to set and
communicate strategy and ensure alignment of all core business
processes.* Digital Dexterity Fluent in modern digital technologies
such as cloud, mobility, apps, social media and networking,
information, and usability. Able to use technologies in unique,
highly innovative ways to better serve customers. * Adaptability
Responds effectively to changing environments. Able to foresee and
change before the need to change arises. Keeps pace with relevant,
leading edge technology, sees change as an opportunity.In addition
to these six, the remaining competencies should also be a focus as
well:* Intellectual Horsepower* Dealing with Ambiguity* Innovation
Management* Command Skills* Drive for Results* Comfort around
Higher Management* Negotiating* Managing Vision and Purpose*
ListeningDigital Mindset* The candidate should also support our
desire to move our HTAS organization to a digital mindset. This
should include shifting from a traditional mindset to digital with
emphasis on:* Innovation* Collaboration* High Skilled workforce*
Familiarity with Cloud, Mobile applications* Ensuring our users
experience is mission critical* Supporting Agile and agility within
our development and operations.All requirements are subject to
possible modifications to reasonably accommodate individuals with
disabilities. Quest Diagnostics is an Equal Opportunity Employer:
Women / Minorities / Veterans / Disabled / Sexual Orientation /
Gender Identity.
Keywords: Quest Diagnostics, San Clemente , Director Software Engineering and Design, Executive , San Clemente, California
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