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Operations Manager

Company: Future Stitch
Location: San Clemente
Posted on: February 18, 2021

Job Description:

Overview: Are you an entrepreneur at heart? Someone who thrives on taking risks and is motivated in a start-up environment? Are you operations savvy and not scared of a challenge? If so, look no further. We recently opened a San Clemente, CA office that primarily focuses on product design, development and sales for both owned and licensed brands. While in the early stages, we are experiencing rapid growth and are looking for a motivated and experienced operations manager who is ready to grow with us and help pave the way to success. Mission: The Operations Manager will drive the strategy, systems and processes to allow FutureStitch to be efficient and streamlined - ultimately resulting in the ability to sell more products faster, while simultaneously reducing costs. Key Characteristics: * Entrepreneurial - Passion for learning and for continuous improvement. Sets initiatives and assumes tolerable levels of risk without constant direction or leadership. * Driven - A track record of excellence in everything you do. Consistently under-commits and over-delivers on expectations. * Detail Oriented - Makes a conscious effort to understand causes instead of only effects. High accuracy rate of information with very little error. * Empathetic - Humble in communication and treatment of others. Identifies with the needs and problems of our customers and leads with conviction. * Strategic - Sets vision and creates long-term goals to achieve it. Roles: * Become fully immersed in the vertical fulfillment process from factory production to customer delivery (wholesale & ecom) * Own the strategy and roadmap for business system solutions and implementation, to include ERP, CRM, master data management, inventory management, reporting, task automation and KPIs * Communicate with domestic and international cross functional teams and brand licensors. * Process and manage orders within the ERP system, including data entry and data updates. * Manage fulfillment strategy and plan (factory, wholesale & ecom) to include 3PL integration and relationship. * Establish freight and logistics process and manage freight and shipping carrier relationships. * Contribute to process creation and improvement. Maintain documentation and support adoption of all sales & operations processes & policies. * Relevant sales reporting. * Lead weekly operations meetings and keep team up-to-date on project status Outcomes: * Q1 2021- Audit operating plan, systems and software. * Q1 2021- Create a revised operating plan with optimal systems, protocols, and software to optimize supply chain from factory to consumer. * Q2 2021- Source operating partner for offline DTC distribution * Q2 2021- Finalize new US 3PL relationship * Q2 2021- Complete ERP system integration. Create proper education to ensure cross functional teams use. * Q3 2021- Fully integrate ERP with the 3PL ERP. * Q4 2021- Finalize implementation of CRM system. Educate staff to ensure full adoption. * Q4 2021- Implement mall-based DTC Performance Measurements: * Customer Satisfaction (deliveries, account set up, communication, reporting) * On time delivery rate * Cost savings * Data accuracy rate * Number of inventory days * Achieving agreed upon KPI's Skills: * Customer relationship skills: manage customer expectations; ability to resolve conflicts; help with sales opportunities and draw in customers * Analytical skills: analyze large sets of sales and operations data; review processes to identify areas of improvement and opportunity to increase efficiency * Planning skills: recognize trends and foreshadow trends in the future * Organizational and multitasking skills: ability to focus and prioritize * Entrepreneurial mindset: wear multiple hats at the same time; handle chaos while increasing productivity * Strong work ethic: ability to take something and "run with it" Requirements: * Bachelor Degree or currently pursuing a Bachelor Degree in Business Management, IS, Finance, or Supply Chain * EDI experience and comprehension * Extraordinary ability to work and communicate well with customers and all levels of staff and management * Experience with B2B/CRM systems such as NuOrder, Rep Spark, Elastic, HubSoft and ERP systems such as SAP, Full Circle, Microsoft Dynamics.

Keywords: Future Stitch, San Clemente , Operations Manager, Executive , San Clemente, California

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