Assistant Manager, Guest Experience - Outlets at San Clemente
Company: Lululemon Athletica
Location: San Clemente
Posted on: March 13, 2023
Job Description:
Assistant Manager, Guest Experience - Outlets at San Clemente
lululemon is an innovative performance apparel company for yoga,
running, training, and other athletic pursuits. Setting the bar in
technical fabrics and functional design, we create transformational
products and experiences that support people in moving, growing,
connecting, and being well. We owe our success to our innovative
product, emphasis on stores, commitment to our people, and the
incredible connections we make in every community we're in. As a
company, we focus on creating positive change to build a healthier,
thriving future. In particular, that includes creating an
equitable, inclusive and growth-focused environment for our people.
Job Summary The Assistant Manager, Guest Experience role is an
essential part of the store leadership team, ensuring our team
members and guests (i.e., customers) receive a quality experience
in our stores every day. Assistant Managers, Guest Experience are
responsible for leading from the floor to build, manage, and
develop team members. Assistant Managers, Guest Experience create
an environment and a team culture where people feel a deep sense of
belonging and have the opportunity to grow. As a result, they
ensure their team delivers outstanding guest experience in line
with company values and directives. Core Responsibilities of the
Job Leadership and People Management
- Create and foster a respectful and inclusive team environment
by welcoming and celebrating differences to ensure a supportive,
productive, and fun experience for all team members.
- Engage team members by helping them understand how their work
supports the success of the store and of lululemon overall.
- Implement the Store Manager's People vision for the store and
cascade to team members.
- Support Store Manager in hiring and building a strong and
diverse team that includes team members with various experiences,
backgrounds, and skillsets to drive key results and
performance.
- Support ongoing learning and development of team members
consistently and equitably by providing direct feedback, coaching,
mentoring, and continuous development check-ins.
- Lead performance management activities, including direct
feedback and continuous check-ins, facilitating team
acknowledgement and rewards, managing performance documentation,
and addressing performance concerns.
- Address employee concerns or issues, including knowing when to
partner with internal support to take appropriate action. Guest
Experience and Community
- Lead an exceptional guest (customer) experience on the floor
through assessing the level of guest connection and technical
product education and supporting team members to address gaps
through feedback and coaching.
- Provide retail floor leadership to team members, including
making in-the-moment decisions to maintain efficiency and
effectiveness of retail floor coverage and operations.
- Resolve guest feedback and address emergent issues, including
guest escalations and urgent requests, helping to "make it right"
for guests. Operations, Product, and Strategy
- Partner with other managers to review business data and metrics
(e.g., profit and loss [P&L] statement) to inform planning
processes (e.g., quarterly business review, sales planning, and
hiring strategy).
- Maintain strategic product presentation/visual merchandising by
ensuring product recovery, restock (e.g., pant wall, size store),
destock, or minor visual merchandizing changes are
accomplished.
- Open and close the store in accordance with the opening and
closing procedures.
- Understand and adhere to people safety policies and procedures
to maintain a safe work environment.
- Perform work in accordance with applicable policies,
procedures, and laws or regulations. Budget Responsibility
- Accountable for delegated aspects of controllable budget and
labor hours People Management
- Leadership role directly responsible for subset of store
employees as delegated by Store Manager What We Look For
- Inclusion & Diversity: Creates/supports an inclusive
environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Leadership: Is able and desires to lead and inspire others;
motivates, empowers, develops, and directs people as they work
- Guest Experience: Actively creates an inclusive, high-caliber
experience and connection for every guest through team members
- Team Building: Creates and develops teams that maximize
accomplishments; encourages unique contributions and different
perspectives
- Decision Making/Problem Solving: Uses logic and reasoning to
evaluate alternatives and make effective, timely decisions
- Strategic Thinking: Sets strategies that are aligned to vision
and values of the company to achieve goals/vision/further the
mission; considers the 'big picture' implications of decisions
- Change Management Leadership: Leads others through change
processes and uncertainty
- Interactive Communication: Conveys information effectively and
understands information shared while interacting with others Job
Requirements
- Must be legally authorized to work in the country in which the
store is located
- Must have the ability to travel to assigned store with reliable
transportation methods Schedule/Availability
- Work occurs on a variable schedule which could include early
mornings, mornings, afternoons, evenings, late nights or overnights
as well as weekends and holidays Experience
- 1 year people management experience
- 1 year leadership experience, including experience managing
business operations and administration and managing projects or
processes Job Assets (i.e., nice to have; not required)
- Education: High school diploma, GED, or equivalent
- Education: Bachelor's degree or equivalent
- Experience: 1 year retail or sales specific management
experience
- Experience: 1 year recruiting, hiring, or training employees
Work Context (e.g., environment, interactions, physical)
- Work occurs in an environment with bright lights and loud
music
- Work is accomplished as part of a team and also
independently
- Work may involve managing conflict or mediating problems
between others or deescalating guest issues
- Work involves reaching out to meet and build relationships with
strangers/new people, and to strengthen existing community
partnerships
- Work is sometimes conducted on a computer or other technical
devices, including to meet with others virtually
- Work involves moving through a store for most of a shift to
help guests and accomplish work, but can also involve sitting for
extended periods of time (i.e., more than 1 hour)
- Work may occasionally involve moving boxes weighing up to 30
lbs (13.6 kg) Compensation & Benefits Package Our assistant
manager, guest experience base pay ranges from $21.88- $35.53/hour
with a target bonus of an additional 25%, bringing our total target
compensation range between $27.35- $44.41/hour, depending on
location and level of experience. Our pay-for-performance bonus
philosophy supports our employees by recognizing exceptional
individual and team performance. At lululemon, our care and
investment in our employees does not stop at compensation.
Investing in our people is a top priority. We believe that when
life works, work works. With extended health and mental health
plans, paid time off, savings plans, generous employee discounts,
fitness & yoga classes, parenthood top up and more, our benefits
support our values and recognize our teams for their performance
and dedication. Additionally, our personal and professional
development programs include people networks, parenthood support
programs, mentorships, and leadership series programming to help
employees grow their career. Note: Availability of the benefits and
perks may be subject to your location & employment type and may
have certain eligibility requirements. The Company reserves the
right to alter these benefits and perks in whole or in part at any
time without advance notice. Only those applicants under
consideration will be contacted. Please accept our utmost
appreciation for your interest. lululemon is an Equal Employment
Opportunity employer. Employment decisions are based on merit and
business needs, and not on race, color, creed, age, sex, gender,
sexual orientation, national origin, religion, marital status,
medical condition, physical or mental disability, military service,
pregnancy, childbirth and related medical conditions or any other
classification protected by federal, state or provincial and local
laws and ordinances. Reasonable accommodation is available for
qualified individuals with disabilities, upon request. This Equal
Employment Opportunity policy applies to all practices relating to
recruitment and hiring, compensation, benefits, discipline,
transfer, termination and all other terms and conditions of
employment. While management is primarily responsible for seeing
that lululemon equal employment opportunity policies are
implemented, you share in the responsibility for assuring that, by
your personal actions, the policies are effective.lululemon is
committed to providing reasonable accommodation to applicants with
disabilities. If you would like someone from our team to contact
you for individualized support, email us at
accommodations@lululemon.com . In your email, please include the
position title, the location of the position and the nature of your
request.
Keywords: Lululemon Athletica, San Clemente , Assistant Manager, Guest Experience - Outlets at San Clemente, Executive , San Clemente, California
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