Order Entry/ Customer Service Lead

Company: PrideStaff
Location: San Clemente
Posted on: May 23, 2023

Job Description:

A manufacturing company in San Clemente is looking for an experienced Order Taker Lead/Supervisor. This position will be directly responsible for many key accounts, as well as plan, coordinate and monitor the activities of the customer service team to maintain and enhance customer relationships.

This is a direct hire opportunity, with pay starting at $28-$33/ hour. The hours are Monday through Friday, 8:00am- 4:30pm.

Order Taker Lead/Supervisor Responsibilities:

• Plan, coordinate and direct tasks of customer service team.
• Review departmental workload to maintain effectiveness and minimize overtime.
• Review and release orders that have been put on financial hold.
• Review and facilitate timely release of stocking agreements.
• Review and follow up on customer account receivables.
• Work efficiently and effectively with other departments to process customer orders from customer onboarding through to order invoicing.
• Schedule and facilitate regular team meetings.
• Review & approve department time clock hours.
• Conduct timely performance evaluations.
• Perform all job functions as detailed in Customer Service Specialist's job description.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, packaging, and services.
• The backup for this position is a senior team member/ Customer Service Specialist. To ensure product safety and quality, the role of the Customer Service Supervisor regarding product safety and quality is broad in scope with responsibilities that include communicating Food Defense guidelines to staff and ensuring their usage, reporting safety and quality issues and enacting solutions, and implementing pertinent procedures within the department as described in the company's Food Defense Policy.
  
  Order Taker Lead/Supervisor Qualifications:
  • Must possess proficient and professional email/telephone etiquette.
  • Must have strong ability to lead, motivate and delegate tasks.
  • Must be proficient with Microsoft programs including Outlook, Teams, Excel, and Word.
  • Must possess accurate math skills.
  • Must be well organized and have strong ability to multitask.
  • High school diploma or GED required.
  • Must possess a minimum of 5 years Customer Service experience.
  • Supervisory experience is a plus.
  • Strong time management skills with the ability to prioritize tasks.
  • Reliable and predictable attendance is required.
  • Must have strong writing skills and proficient use of the English language.
  • Ability to speak and write in Spanish is a plus.
  • Reliable, predictable attendance required. Employee Benefits:
    • Profit-Sharing and 401k Plans
    • Paid Vacation and Sick Time
    • Paid Holidays
    • Medical, Dental, and Vision Insurance
    • Group Life and Voluntary Life Insurance
    • Short-Term and Long-Term Disability Insurance
    • Tuition Reimbursement
    • Flexible Spending Account (FSA)
    • Employee Assistance Program (EAP)
      Compensation / Pay Rate (Up to): $28.00 - $33.00 Per Hour

Keywords: PrideStaff, San Clemente , Order Entry/ Customer Service Lead, Hospitality & Tourism , San Clemente, California