Customer Experience Team Leader
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Customer Experience Team
Leader/Manager (Remote).
KEY RESPONSIBILITIES
Lead, coach, and develop a team of 10-15 internal CX agents,
fostering a culture of high performance and accountability
Oversee day-to-day operations for the internal CX team, including
workflows, scheduling, and reporting
Monitor CX program performance and implement strategies for
continuous improvement
REQUIRED QUALIFICATIONS
5+ years of experience in a customer-centric environment,
preferably in fast-paced, high-growth companies
3+ years of direct CX experience managing and developing agents
and/or teams
Proven experience in startup or program-building environments
Hands-on experience with Zendesk and managing omni-channel customer
service
Experience in the healthcare space is ideal
Keywords: VirtualVocations, San Clemente , Customer Experience Team Leader, Hospitality & Tourism , Vista, California
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