Irvine Pacifica (61040), United States of America, Irvine,
California Relationship Manager - Auto Finance Are you a natural
born people person who thrives on cultivating relationships with
others? Does being a strategic thinker strike a chord with you?
Look no further; a Relationship Manager Associate at Capital One is
the opportunity for both! This role will facilitate strong
partnerships with dealers and sales managers while providing high
level customer service to our internal Auto Finance business. You
will be influencing 60-80 dealerships, building positive
relationships with them while supporting the outside sales
managers. A Relationship Manager will also be the first line of
contact for Capital One Auto Finance (COAF) involving issues in
underwriting and funding. Furthermore, the Relationship Manager
makes outbound phone calls to dealers to capture their business for
COAF, while also taking inbound calls from the dealers to
strategically analyze their potential territories resulting in a
game plan to achieve a target goal. A Relationship Manager will
monitor and make adjustments to the plan as the month progresses to
achieve the desired goals.
General Responsibilities :
Cultivate stellar relationships with our dealerships.
Optimize communication skills by creating strategic deals and
goals with dealerships over the phone.
Review the structure in underwriting for COAF
Guide the deals in house for funding.
Analyze territory production goals.
Partner successfully with peers and teammates to efficiently
achieve operational alignment and mutual objectives.
High School Diploma, GED, or equivalent certification
At least 1 year of experience in Financial Services or at least
1 year of Business to Business Sales experience.
At least 2 years experience in Auto Finance.
At least 2 years experience in Customer Relations.
At least 5 years experience in Customer Service.
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.