Client Success Manager

Company: Crossover Health
Location: San Clemente
Posted on: June 9, 2021

Job Description:

About Us:

Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one Connected System of Health. We've built an entirely new category of primary care providing one simple place to go for trusted care-in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spend, and deliver an unrivaled experience for members near and far.

About the Job:

The Client Success Manager will be a data-driven client facing member of the Account Management team. This individual will prioritize the client and member experience while developing and executing revenue growth plans.

• Establishes relationships with existing clients to maintain and grow current contracts
• Analytical, with clear prioritization based on growing client relationships and maximizing unique users
• Proven ability to work cross functionally to build relationships and work effectively
• Commercial experience, goal oriented with a problem solving mindset

Job Responsibilities:

• Partner with Associate Principal to Leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
• Develop and execute against path to achieving/exceeding revenue targets as related to member engagement
• Complete client discovery and expectation setting around engagement activities
• Leads client marketing initiatives
• Partner with clients to develop and execute onsite events to increase engagement
• Partner with Marketing to design events and experiences that drive account activations
• Responsible for supporting new account implementation
• Manages a cadence of proactively scheduled client interactions
• Leverage internal data sources to draft client facing materials
• Partners with Principal and Associate Principal to work cross functionally to respond to urgent client request
• Submit internal team requests and track to completion (ex: Business Intelligence, Tech, Marketing)
• Provide support across Account Management team to manage internal projects and revenue reporting

Requirements:

• 3+ years of client success, marketing and member experience
• Experience in consumer health technology, ideal
• Exceptional communication skills that are conducive to driving outcomes with clients
• Ability to build internal and external relationships, partnerships, business development
• Demonstrated ability to work cross functionally and build relationships
• Bachelor's degree in a relevant discipline
• Up to 50% travel

Reporting

• This role reports to Account Principal or Associate Principal

Keywords: Crossover Health, San Clemente , Client Success Manager, Other , San Clemente, California