FRONT OFFICE ASSISTANT - OCW TALEGA OB GYAN (San Clemente, CA, US)
Company: Hoag Memorial Hospital Presbyterian
Location: San Clemente
Posted on: June 9, 2021
A front office coordinator is responsible for basic clerical
tasks such as answering phones, greeting patients and visitors, and
scheduling appointments in a professional and timely manner
Job Specific Essential Functions
- Welcomes and greets all patients and visitors, in person or
over the phone, answering or referring inquiries
- Responsible for keeping the reception area clean and
- Registers new patients and updates existing patient
demographics by collecting detailed patient information including
personal and financial information. Uses check in system Phressia
or equivalent to augment check in process.
- Protects patient confidentiality, making sure protected health
information is secured by not leaving PHI in plain sight and
logging off the computer before leaving it unattended.
- Keeps patient appointments on schedule by notifying provider of
patient's arrival; reminding patients of any service delays.
- Comforts patients by anticipating patients' anxieties;
answering patients' questions; maintaining the reception area.
- Obtains revenue by recording and updating financial
information; recording and collecting patient charges.
- Contributes to team effort by accomplishing related results as
- Position may require local travel between various
- Perform other duties as assigned.
Education, Training and Experience
Required: Minimum high school diploma or GED, Prior office
experience preferably in medical field. Must have a minimum of 1
year of customer service in any field.
Skills or Other Qualifications
Required: Multi-tasking, Flexibility, Telephone Skills, Customer
Service, Time Management, Organization, Attention to Detail,
Scheduling, Word Processing, Professionalism, Quality Focus,
Problem Solving, Proactive, Flexibility/Adapt to Change, Work under
Stressful Conditions, Business Acumen/Demeanor, Teamwork/Team
Keywords: Hoag Memorial Hospital Presbyterian, San Clemente , FRONT OFFICE ASSISTANT - OCW TALEGA OB GYAN (San Clemente, CA, US), Other , San Clemente, California
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