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Company: Hoag Memorial Hospital Presbyterian
Location: San Clemente
Posted on: June 9, 2021

Job Description:

Job Summary

A front office coordinator is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner

Job Specific Essential Functions

Essential Functions

  • Welcomes and greets all patients and visitors, in person or over the phone, answering or referring inquiries
  • Responsible for keeping the reception area clean and organized
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information. Uses check in system Phressia or equivalent to augment check in process.
  • Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reminding patients of any service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges.
  • Contributes to team effort by accomplishing related results as needed.
  • Position may require local travel between various locations.
  • Perform other duties as assigned.

Job Qualifications

Education, Training and Experience

Required: Minimum high school diploma or GED, Prior office experience preferably in medical field. Must have a minimum of 1 year of customer service in any field.

Preferred: N/A

Skills or Other Qualifications

Required: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Problem Solving, Proactive, Flexibility/Adapt to Change, Work under Stressful Conditions, Business Acumen/Demeanor, Teamwork/Team Player, Confidentiality

Keywords: Hoag Memorial Hospital Presbyterian, San Clemente , FRONT OFFICE ASSISTANT - OCW TALEGA OB GYAN (San Clemente, CA, US), Other , San Clemente, California

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