IT Desktop Support Admin
Company: Sonance
Location: San Clemente
Posted on: January 26, 2023
Job Description:
Description:
We are looking for a self-motivated, energetic team member to join
our global IT team. This person would provide top class IT systems
and desktop support on-site at our headquarters at San Clemente,
CA. This person will be responsible for providing level 1 & 2
technical assistance and support related to computer systems,
hardware, and/or software across all Sonance users. The individual
best suited for this position will be able to work independently
and be motivated to provide best in class IT customer service to
our end users. They will be an integral part of our dynamic IT team
and will be contributing to various areas under the direction of IT
manager. PM21
Requirements:
This is not a remote position. Required to be on-site.
Responsibilities
- Responsible for monitoring incoming support requests and
working directly with local and remote users to resolve routine to
complex information system issues relating to all technology
including: workstations, operating system, software applications,
printers, network, servers, LAN connectivity, wireless networking,
file shares etc
- Take action and ownership to solve problems in response to
queries and support tickets raised by business users
- Ask questions to determine nature of problem
- Run diagnostic programs to resolve problems.
- Walk customer through problem-solving process
- Respond to queries either in person, email, messaging apps or
over the phone
- Work with outside support partners when appropriate
- Install, modify, and repair computer hardware and software
- Assign and maintain licenses
- Setup, modify, and repair computer hardware and software
- Train computer users
- Be proactive in defining and documenting new processes or
improve existing processes
- Write training manuals
- Work with IT team to procure IT equipment, software and
maintain IT asset repository
- Perform other tasks assigned by IT managerNetwork Admin Duties
(Basic)
- Perform basic Server and Active Directory Administration
- Work closely with IT Manager to resolve technical problems with
Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other
systems
- Update and track Server System Patches on a monthly
basisRequirements
- In depth knowledge and experience in installation and
troubleshooting of Windows 10, Microsoft Office 365, Adobe Products
and common business applications to provide technical support
in-person and remote
- Proven 6-7 yrs of experience as a Desktop Engineer or Systems
Administrator in an enterprise environment
- Advanced Knowledge and understanding of video conferencing
equipment and usage. Knowledge of supporting conference rooms
- Knowledge to support wireless networking, network printers,
telecommunication (thin client and device) and other tech
products
- Must be able to communicate effectively to understand the
problem and explain its solution
- Excellent ability to perform diagnosis and problem-solving
skills
- Working knowledge to be able to support MacOS and iOS
devices
- Basic knowledge of networking in a multi-site network,
Knowledge of Windows Server 2012+, server backup routines and UPS
management
- Knowledge of enterprise desktop and user administrative tools
including Active Directory, SCCM, Mosyle or JAMF MDM, Windows
Server 2012/2016, Powershell scripting
- Proficiency in EnglishPI200506375
Keywords: Sonance, San Clemente , IT Desktop Support Admin, Other , San Clemente, California
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