Support Specialist, Safety/Engagement
Company: The People Concern
Location: Los Angeles
Posted on: April 22, 2024
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Job Description:
Support Specialist, Safety/Engagement
Los Angeles, CA, USA * Santa Monica, CA, USA
Req #11008
Tuesday, March 19, 2024
Role: Support Specialist, Safety/Engagement
Location: Annenberg Center
Hours: M-F 8:30am- 5pm 1st & 2nd Wednesday 8am-4:30pm
Reports to: Assistant Director of Safety and Engagement
Summary
Using evidence-based practices such as harm reduction, housing
first, and trauma-informed care, the Support Specialist Safety
Engagement will act as the first point-of-contact for all immediate
client needs. Monitor and oversee the Access Center lobby, south
courtyard, westside patio, bathrooms, and showers to ensure
compliance with program policies and procedures. Provide excellent
customer service by engaging welcoming and building relationships/
rapport with all participants.
Essential Duties and Responsibilities
Under the supervision of the Assistant Director, the Support
Specialist Safety and Engagement is responsible for:
* Provide excellent customer service by engaging and welcoming all
participants.
* Provide accurate information regarding available Access Center
and SHWASHLOCK (shower, washers & lockers) services and hours of
operation.
* Collaborate with management, staff and security in maintaining
order and smooth flow of services throughout the day.
* Provide Crisis Intervention using Non-violent Crisis Intervention
techniques to disruptive participants.
* Monitor and oversee the Access Center Lobby, courtyard, west side
patio, bathrooms and showers to ensure compliance with program
policies and procedures.
* Provide and promote resources to participants that are available
in the community and surrounding areas as well as directions and
transportation assistance as needed.
* Provide linkage for participants to Venice Family Clinic (VFC)
for medical care onsite as well as Case Management for further
needs assessment.
* Document all incidents including those involving SMPD, fire
department and paramedics and submit incident reports.
* Monitor and oversee the delivery of donations of food and
clothing for the Access Center; give receipts when needed.
* Perform the weekly pickup of food items from the food bank
Tuesday's at 7am as needed.
* Assist with the daily operation of the facility as needed,
including general cleaning duties; cleaning and sweeping the front
of Access Center and perimeter.
* Communicate with the supervisor daily to report all issues,
concerns, suggestions, and successes.
* Attending all staff meetings, safety team meetings, agency
meetings, training and retreats as scheduled.
* Other duties as assigned.
Qualifications
* High School Diploma or Equivalent.
* Minimum of one (1) year experience in a responsible
security/customer service position
* Ability to act professionally regardless of the
circumstances.
* Commitment to improving the community through empowerment and
dignity.
* Familiarity with non-violent crisis intervention.
* Ability to handle difficult situations and communicate
effectively.
* Current, valid California License with acceptable driving record,
reliable vehicle.
* Demonstrate knowledge of issues faced by population served.
* Ability to self-motivate, learn quickly, work effectively with a
wide range of constituencies and be flexible in a fast - paced
environment.
* Able to work in a high tolerance Harm Reduction model with
members who have multiple barriers.
* Computer literate: able to use computerized database system for
program participants file management and knowledge of Microsoft
Word and excel.
* Bilingual preferred, but not required.
* Able to provide cleared TB test & pass a criminal background
check.
* Ability to lift to 50 lbs. to move items as needed.
* Ability to work as a team member.
Work Environment
1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift or
carry up to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy and loud environments.
5. Will be exposed to elements like cold, heat, dust, noise, and
odor.
6. May need to bend, stoop, twist and sit throughout the day.
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
Maintain a safe work environment and confidentiality at all
times
Be proactive, creative, and flexible in determining, evaluating,
researching, and resolving issues
Organize and prioritize multiple activities to meet all external
and internal deadlines
Maintain a professional demeanor that reflects positively on the
agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and
collaboration
Ability to prioritize different tasks with minimal supervision
Perform other duties as assigned
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to
non-discrimination in employment. We select the most qualified
individual for the job basedon job-related qualifications
regardless of race, color, age, sex, religion, national origin,
disability, ancestry, marital status, credit history, sexual
orientation, arrest and court record, genetic information, veteran
status or any other status protected by federal, state or other
applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild
their lives. One of Los Angeles County's largest social services
agencies, The People Concern was formed in 2016 in a merger of two
trusted social service organizations based in Los Angeles County,
OPCC and Lamp Community. Informed by more than fifty-eight years of
work in the community, The People Concern is a leading provider of,
and advocate for, evidence-based solutions to the multi-faceted
challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide
a fully integrated system of care - including outreach, interim
housing, mental and medical health care, substance abuse services,
domestic violence services, life skills & wellness programs, and
permanent supportive housing - tailored to the unique needs of
homeless individuals, survivors of domestic violence, challenged
youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care
empowers our participants to navigate the multi-faceted obstacles
in their lives, become their best selves, and ultimately, connect
with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants &
More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay Type
Hourly
Min Hiring Rate
$19.00
Max Hiring Rate
$19.00
Travel Required
No
Required Education
High School
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