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Help Desk Side Support

Company: Genuent Global, LLC
Location: San Clemente
Posted on: February 5, 2019

Job Description:

Genuent is hiring a Help Desk Side Support Specialist for our direct client within the hospitality industry in San Clemente, CA . Qualified candidate should send their resume (Word format) to Ashley Beatty at a

Role and Responsibilities In this vital, customer focused role, we seek an individual with the knowledge and experience to research questions using a variety of manuals and resources and work with other consultants, staff and affiliated consulting organizations in answering any questions a customer may have.

  • Experience and proven ability working with standard Helpdesk call logging software applications
  • Strong communication and customer service skills, including the ability to communicate clearly and effectively in stressful situations Abilities/ Key Competencies/Technical Skills/Interpersonal Skills
    • 0-2 years related experience
    • Experience with hardware repairs such as memory upgrades; screen, keyboard and HDD swaps; set-up, management and support of laptop PCs; and laptop distribution
    • Configuration of Desktop and Laptop
    • User configuration and password reset
    • PC experience in Windows 7, 8, & 10 environment
    • Installing software, removing viruses or Malware on a PC
    • Outgoing and does not mind face to face support
    • H ospitality experience a PLUS
    • Technology related courses or certifications a PLUS - provided by Dice

      Keywords: Genuent Global, LLC, San Clemente , Help Desk Side Support, Other , San Clemente, California

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