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IT Help Desk Associate

Company: Kforce Technology Staffing
Location: San Clemente
Posted on: September 1, 2019

Job Description:

RESPONSIBILITIES Kforce has a client that is seeking an IT Help Desk Associate in San Clemente, CA. You will provide support to the stores and corporate office staff as needed on technologies such as POS systems, PC hardware and software, printers, email, network connectivity, etc. Duties and Responsibilities Serve as first level IT support contact for the stores and log call details in ticket system Research, troubleshoot and test hardware and software solutions to resolve issues and assist in implementing new technologies Escalate support issues to more senior staff members as necessary Assist in setting up and configuring technology for new stores as needed Provide off-hours support as needed and participate in on-call rotation Provide technology support to the stores and the corporate office as needed Operate a personal computer, host computer and other general office equipment Communicate effectively in both oral and written forms in both English and Spanish Apply cognitive skill to research and resolve technology issues Take directions, carry out instructions, follow posted rules, and interact with coworkers On-call coverage After 5pm and weekends will rotate with coworkers Some travel is required such as for new store installations Promptness and reliability are essential to operations REQUIREMENTS Point of Sale, VM Ware, Windows 7 and 10, Microsoft Office Software Communicate effectively in both oral and written forms in both English and Spanish Preferred Skills, Knowledge, and Abilities Minimum of one year Help DeskCustomer Service experience Bilingual English and Spanish language skills, written and oral Working knowledge and proficiency with Windows 7 and 10 Working knowledge and proficiency with Microsoft Office software Working knowledge with basic networking and communications concepts, hardware, and protocols Working knowledge of email and related technologies Working knowledge of POSHOS systems concepts Basic knowledge of VM Ware concepts Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, San Clemente , IT Help Desk Associate, Other , San Clemente, California

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